Upon receiving your order, we ask that you unroll and inspect the entire print to ensure the product matches your order. Be sure to read the enclosed installation instructions prior to installation. If you wish to return for any reason, we ask that you read our return policy before contacting us. You may contact us to request the return.
An 808 curator will be in contact with you by the next business day.
If your order has been damaged during shipping, please contact us immediately for further instructions. It is important that you do not tamper with or peal away the liner, as this will void any return.
Stock Products: They may be returned for an exchange or refund prior to installation. In order to receive a full refund, murals should be re-packaged in their original shipping container and returned to us in the same condition it was received, with no visible damage. If the adhesive lining has been tampered with, removed and or reapplied, the product no longer qualifies for refund. Product must be shipped within 14 days of receiving the order. After contacting us, we will issue you a return slip via email. Please print and place inside package being returned.
Custom Font Decals: Once printed, custom orders cannot be returned for a refund. In addition, custom sized murals ordered from our image gallery to fit a specific wall dimension cannot be returned if ordered incorrectly. However, if we make a mistake and send the wrong size or there is any shipping damage, we will gladly replace and ship it to you free of charge upon return receipt and inspection of the original product.
We cannot accept returns for orders that were improperly installed.
We highly suggest watching our DIY install videos and consulting a local professional if you are not sure about the condition of the application surface. We also recommend contacting a professional installer if you do not feel completely comfortable with installing on your own. Again, please contact us in advance for recommendations if you have any questions about our materials or your wall surface.
Murals that have been installed cannot be returned.